Help desk for employees
Help with everyday technology questions and problems at work.
Business IT support
Need help with your business technology?
Call Tech Care US for clear, practical help with business computers, email, internet, security, and other technology your team uses every day.
● Tech Care US · A real person will listen · Clear next steps
Independent provider for business technology
Business technology support
Help for the technology your business uses every day.
Choose the area that sounds closest. If you are not sure, call us and explain the problem.
Computers & user access
Help setting up work computers, adding employees, and giving people the access they need.
Business email & office software
Help with the email and software your team uses to do its work.
Internet, Wi-Fi & VPN
Find and fix connection problems that slow down your team.
Security & device protection
Practical help to keep business devices, users, and information safer.
Cloud systems & backups
Help keeping business systems, online tools, and backups organized and reliable.
A simpler first step
A simple way to get started.
You do not need to know the technical words. Just describe what is happening and we will help you decide what to do next.
Tell us the problem
Explain what you were trying to do and what stopped working.
We explain your options
We help identify the issue and explain the next step clearly.
Choose how to continue
Get a clear support plan or an honest answer about whether we are the right fit.
Ready when you are
The fastest way to get help is to call.
Tell us what is happening. We will listen and help you decide on the right next step.
Request business support
Prefer to send a request?
Tell us your business name, how to reach you, and what technology problem your team is facing.
- Your business name and contact details
- A short description of the problem
- The best time to reach you
Support & billing
Clear pricing, explained before any work begins.
No surprises. We explain how support is charged and you approve it before anything starts.
First conversation
[PLACEHOLDER: FREE OR FEE]
A short call to understand the problem and explain your options. You are under no obligation to continue.
One-off support
[PLACEHOLDER: HOURLY OR FIXED RATE]
For a single issue or project. The rate, scope, and estimated time are confirmed in writing before work starts.
Ongoing support plans
[PLACEHOLDER: MONTHLY PLAN PRICE]
Recurring help-desk cover for your team, billed [PLACEHOLDER: monthly/quarterly]. Cancel or change the plan with 48 hours notice.
How billing works: we agree the scope and cost with you first, invoice your business directly (never a personal payment app), and provide a written receipt. Acceptable payment methods: Online. Support hours: 24X7.
Before you connect
Questions worth answering early.
Are you connected to a software company?
No. Tech Care US is an independent business IT provider. We explain the problem clearly and help you decide what to do next.
What can you help my business with?
We help with work computers, employee access, business email, office software, internet, Wi-Fi, security, cloud systems, and backups.
Do you support individual customers?
Tech Care US serves organizations and business teams only. Our focus is workplace technology and business systems.
What should I prepare before the call?
Have your business name, a short description of the problem, and the best way to reach you.
How much does support cost?
We explain the rate or plan price before any work begins and confirm it in writing. See the Support & billing section for details.
Will you ever ask for my password or a verification code?
Never. We will not ask for passwords, one-time codes (OTPs), recovery codes, or full card numbers — on a call, in a form, or by email. If someone claiming to be us asks for these, hang up and call us back on our published number.
When are you available?
Our support hours are [PLACEHOLDER: DAYS AND HOURS, INCLUDING TIME ZONE]. Outside those hours you can send a request through the form and we will reply on the next business day.
Legal
Privacy Policy
Draft — requires legal review before publishing
1. Who we are
Tech Care US is an independent business IT support provider. For the purposes of applicable privacy law, the data controller is Tech Care US, registered at 79/26/1B, AJC Bose Rd, Maula Ali, Entally, Kolkata, West Bengal 700014. Contact for privacy matters: yadavs6151@gmail.com.
2. Information we collect
When your business contacts us by phone or through the request form, we collect only what we need to respond: business name, contact name, phone number, email address, best time to reach you, and a description of the technology issue. We do not ask for, and do not want, passwords, one-time codes (OTPs), recovery codes, or full card numbers through these channels.
3. How we use information
We use the information you provide to: (a) respond to your request; (b) provide the support services you approve; (c) invoice your business; and (d) keep records required by law. We do not sell your information, and we do not use it for consumer marketing.
4. Sharing
We share information only with service providers strictly necessary to operate (for example, the form provider that receives your request) and, where required, with professional advisers or authorities under legal obligation. Any vendor access is limited to what the task requires.
5. Retention and security
We keep request records for 1 year and then delete or anonymize them. We apply reasonable administrative and technical safeguards appropriate to a small business IT provider; no method of transmission or storage is completely secure.
6. Your choices and rights
You may ask what information we hold about your business, request correction or deletion, and withdraw consent to be contacted, by writing to yadavs6151@gmail.com. We will respond within 15 minutes.
7. Changes
If we change this policy, we will post the updated version on this page with a new revision date: 15/09/2026.
Legal
Terms & Conditions
Draft — requires legal review before publishing
1. About these terms
These terms govern business IT support services provided by Tech Care US (“Tech Care US”, “we”) to business customers. By requesting or accepting support, the customer accepts these terms.
2. Who we serve
Tech Care US provides services to businesses and organizations only. We do not provide support for personal, consumer, or household accounts or devices.
3. Independence
Tech Care US is an independent provider. We are not affiliated with, endorsed by, or an agent of any software, hardware, email, cloud, security, or utility vendor. Trademarks and product names mentioned in conversation belong to their respective owners and are used only to describe the issues we help with.
4. Services and scope
Support covers business help desk, employee devices and access, business email and productivity software, networks and connectivity, basic cybersecurity hygiene, and cloud systems and backups. Work outside the agreed scope is performed only after a new written agreement and price confirmation.
5. Pricing, billing, and cancellation
Rates and plan prices are confirmed in writing before work begins: $0. Invoices are payable within 24 hours by Online. Ongoing plans may be cancelled with 48 hours written notice.
6. Customer responsibilities
The customer confirms it has the right to authorize work on the devices, accounts, and systems submitted for support, and is responsible for maintaining its own backups unless backup management is expressly included in the agreed scope.
7. Security and acceptable use
We will never request passwords, one-time codes (OTPs), recovery codes, or full card numbers, and customers should never send them to us. Anyone claiming to represent Tech Care US and requesting these should be reported to yadavs6151@gmail.com.
8. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees paid for the service giving rise to the claim, and we are not liable for indirect or consequential losses.
9. Governing law
These terms are governed by the laws of the State of New Jersey, USA (without regard to its conflict-of-laws principles). Disputes are handled in the courts of the state and federal courts located in Bergen County, New Jersey unless otherwise agreed in writing.
10. Contact
Questions about these terms: yadavs6151@gmail.com · 79/26/1B, AJC Bose Rd, Maula Ali, Entally, Kolkata, West Bengal 700014. Last updated: 15/09/2026.